Careers at Whites

We currently have an opening for the position of Customer Service Representative - Location Equipment Supply (LES) in our Toronto office. This position reports to the Assistant General Manager, LES Toronto.

The hours of work are Sunday to Thursday from 10:00am - 7:00pm.

Responsibilities include (but are not limited to):

• Liaise with customers in the collection of all job-related information including job name, production type, job dates and job contacts and entering them into the relevant system.
• Answer incoming calls and re-direct to appropriate individuals as required.
• Schedule all house preps - preps and wraps for all shows.
• General office administration.
• Work closely with Assistant General Manager, Warehouse Manager, Rentals Desk Coordinator and other CSR’s to coordinate weekly and daily scheduling.
• Field any customer concerns or complaints and ensure all concerns or complaints are addressed in a timely manner.
• Liaise with other internal departments as required.
• Order various sub rental equipment.
• Coordinate customer pick-ups or deliveries.
• Keep accurate and up-to-date records within the computer system and paperwork back-up.
• Other duties as required.
• Ensuring that all protocols and procedures are being followed.
• Attend weekly CSR meetings.
• Remain up to date on new equipment technologies and their uses to aid customers.
• Aid in the appropriate billing of contracts by ensuing their accuracy and making sure correct billing information is received.
• Authorize and charge for missing and damaged goods.

Qualifications:

• Proficiency in Microsoft Office Suite (i.e. Excel, Word, etc).
• Knowledge of the film industry including equipment and personnel.
• Working knowledge of RTPro would be considered an asset, however not required.
• Must have strong organizational, interpersonal and multitasking skills.
• Must have the ability to work under pressure and to tight deadlines.
• Must have excellent verbal and written communication skills.
• Must have excellent interpersonal skills

If you are interested in this position and joining our expanding and exciting company, please forward your resume to hr@whites.com for consideration. All applications will be considered, however, only those candidates selected for an interview will be contacted.